Purchase & Service Policy

1. Overview

K2 Digital Media provides specialized digital products and services, including web development, digital marketing, video production (VFX/Post-production), IT support and repair, and creative digital assets. By engaging our services or purchasing digital products, you agree to these terms.

2. No Physical Shipping

All offerings are strictly digital. No physical goods will be shipped. Deliverables are provided via secure download links, cloud storage, or direct transfer of source/rendered files.

3. Payment Terms

• Currency: All prices are in Canadian Dollars (CAD) unless otherwise specified.
• Milestones: For service-based projects, work begins only after the initial deposit or full payment (as agreed in the project scope) is received.
• Late Payments: We reserve the right to suspend project access or cease work if payments are delayed beyond 7 business days.

4. Refund & Cancellation Policy

Due to the bespoke nature of digital creative work:

• Digital Products: All sales of downloadable assets, templates, or kits are final.
• Services: Refunds are not provided once work has commenced.
• Exceptions: A full refund may be issued if a project is cancelled before any work has started. Partial refunds for milestones not yet reached may be considered at the sole discretion of K2 Digital Media.

5. Revisions & Scope

• Each project includes a specific number of revision rounds.
• Scope Creep: Requests for features or assets not included in the original agreement will be billed at our standard hourly rate.
• Final Approval: Once a client provides final approval on a deliverable, any further changes are considered a new project.

6. Intellectual Property

Upon receipt of full payment, ownership of the final deliverables is transferred to the Client. K2 Digital Media retains the right to use the completed work for promotional and portfolio purposes unless a Non-Disclosure Agreement (NDA) is in place.